Troubleshooting Connectivity Issues at Store

If you're having trouble connecting to the internet or internal systems at your store, follow these steps:

Before logging a ticket:

1. Check your modem/router and ensure it is powered on.
2. Confirm other systems (e.g., POS, phones) are also affected.
3. Restart your terminal or device.

If the issue persists:

1. Visit the WH Smith IT Service Portal.
2. Select "Connectivity Issue" and provide:
   • Store name/location
   • Description of the issue
   • Device ID or terminal number (if applicable)
   • Attach a screenshot or photo of any visible error (optional)

Next Steps:

• The IT team will triage the issue automatically based on AI classification.
• You’ll receive updates on troubleshooting progress and resolution timeframes.