How to Report a problem with POS System at Store

If you're experiencing an issue with your Point-of-Sale (POS) system (e.g., card reader not working, frozen terminal), you can raise a support ticket via the Universal Store Service Portal:

Steps:

1. Go to the Universal Store Support
2. Select "POS System Issue" from the list of request types.
3. Fill in the following details:
   • Store Location
   • Terminal ID (if known)
   • Type of issue (e.g., Frozen screen, Payment error)
   • Attach any photos/screenshots of the error (optional)
4. Submit your request.

What Happens Next:

• The ticket will be automatically routed to the POS Support team.
• If necessary, we may initiate a remote session using TeamViewer.
• You will receive real-time updates and SLA-based responses.